Refund & Return Policies
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The Business of Pet Food
Ingredient Definitions Committee
AAFCO Policies Regarding Refunds and Returns
Please review these policies carefully as they are the terms of sale that govern your purchases with AAFCO and at the AAFCO Store. They set out your rights and obligations with respect to your purchases. Your placement of an order at the AAFCO Store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
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Hours of Operation:
If you would like product and pricing information, the AAFCO Office is available to assist you Monday through Friday from 8:00 a.m. to 5:00 p.m., CST, at (217) 356-4221.
Under normal circumstances, your order should be shipped within three (3) business days of placing your order. Please allow this time to pass before calling about your order status.
For order status information or other assistance with an order you already placed with the AAFCO Shop, please contact AAFCO by phone at (217) 356-4221, Monday - Friday from 8:00 a.m. to 5:00 p.m. CST.
Sales to End Users Only:
The AAFCO Store sells and ships products to end user customers only. You may not purchase for resale. AAFCO reserves the right to refuse or cancel your order if AAFCO suspects you are purchasing for resale.
Credit Card Purchases:
You can pay for your purchase with American Express, Discover, MasterCard and Visa credit or debit cards associated with a billing address within the United States and most United States territories. Gift cards and wire transfers cannot be used to make purchases, and you may not combine payment methods.
Proof of Purchase/Receipt:
Upon successful completion of your credit card transaction, AAFCO will send you a confirmation of your order via the email address you have included with your order. This is the only receipt you will receive for your purchase, so please make a copy of this receipt for your records.
Payment Methods: AAFCO allows you to make your purchases using the payment method described below. Please read our policies carefully, especially with respect to the payment method, before you place your order.
** Credit Cards **
When you purchase an AAFCO Publication online, you must pay by credit card. When you provide AAFCO with your card information, AAFCO may obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. Once the credit card has been approved for purchase, AAFCO will make every attempt to ship your order as soon as possible. However, depending on the shipping method you choose, there could be a slight delay in receiving your product. The AAFCO Store accepts VISA, Discover, American Express and MasterCard credit cards. The AAFCO Store may require the credit card security code for your card for any online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number, or on the back of your card on the signature panel.
AAFCO offers several convenient shipping options:
The standard shipping services AAFCO uses are FedEx, UPS and the United States Postal Service. Remember that these estimates are for time in transit only, and that they do not apply until the product leaves AAFCO’s office. As the delivery of your order is beyond AAFCO’s control once your order leaves AAFCO's offices AAFCO cannot assume liability for late deliveries, regardless of the delivery method you specify.
Failed Delivery Attempts: Most of AAFCO’s carriers make multiple attempts to deliver a package. After those delivery attempts, the carrier will return the package to AAFCO if an incorrect or incomplete address was supplied for shipping.
The estimated shipment date on your order is based on product availability, payment processing time, and office processing time and does not include transit time. AAFCO does not begin payment processing until AAFCO receives all of the information that it needs and full payment or a full authorization in the case of credit card orders.
AAFCO will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday,
excluding federal holidays.
Your order for in-stock items that are eligible for same-day shipping must be received before 11:00 a.m. EST, pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.
AAFCO ships all products from locations inside the United States.
Please review the Product Availability section below for more information regarding order processing and product availability times.
Product Availability:AAFCO makes every effort to ship your product according to the estimated lead times provided by the AAFCO Shop at checkout. The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Lead times quoted on the checkout page are for orders that are partially shipped, meaning that items ship as soon as they are available. If you have requested a complete shipment, please add three to four additional days for transportation and order consolidation processing.
Although AAFCO makes every effort to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, AAFCO will contact you via email and provide a revised shipping estimate.
AAFCO encourages you to contact AAFCO Store Customer Service at (217) 356-4221 for order status information.
Return and Refund Policy:
If you are not satisfied with your AAFCO Store purchase of a product, please call (217) 356-4221.
Note: AAFCO recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to AAFCO or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Meeting Registration Fee Refund Policy:
If you have placed an order in the AAFCO Store or have registered for a meeting, and need to cancel your purchase or registration, you may contact AAFCO Store Customer Service at (217) 356-4221.
Your request for a cancellation of meeting registration fees cannot conflict with the provisions outlined in the section entitled "Meeting Registration Fee Refund Policy" of these policies.
Your request for a cancellation of a purchase from the AAFCO Store will be processed within seven (7) business days after your request. You should contact AAFCO Store Customer Service at (217) 356-4221.
Hours of AAFCO Customer Service are 8:00 a.m. to 5:00 p.m., Monday to Friday, CST.
Other Terms and Conditions:
AAFCO Headquarters Office
1800 S. Oak Street, Suite 100, Champaign, IL 61820-6974
Phone: 217-356-4221 --- Fax: 217-398-4119